Virtual Employee
The Front Office answers your phones, handles your inbox, captures leads, books appointments, requests reviews, and follows up on invoices. Built for your business in 10 business days. Tested on 50 AI-generated calls before it ever touches a real customer.
The Problem This Solves
You can't afford to miss calls, but you're missing them anyway. You can't afford to respond to leads 4 hours late, but you are. You can't afford to forget to follow up on estimates, but it happens every week. You can't afford to chase invoices manually, but that's your Friday afternoon.
Hiring a receptionist is $3,500 a month, and they work 40 hours. Your business needs coverage for 168 hours a week.
The Front Office is a virtual employee engineered to cover those 168 hours — answering your phones, handling your inbox, capturing your leads, booking your appointments, and protecting the margin you're currently losing to the front office you don't have.
What The Front Office Does
Answered in real time by voice AI trained on your business.
Proactive calls your customers actually answer.
Your inbox becomes a sorted queue instead of a pile.
Reviews happen automatically, drafted for your approval.
Answers stay accurate and consistent across every channel.
You know what happened. Always.
Actively managed, not hosted.
Delivery
Day 1 — Discovery. 60-minute call covering your business, services, pricing, tone of voice, escalation logic, and emergency contacts. Everything documented.
Days 2-3 — Planning. Escalation rules document drafted. FAQ knowledge base extracted. Voice persona scripted. You review and confirm.
Days 4-7 — Build. Voice AI deployed. Email workflows built. Outbound call workflows configured. Calendar integrated. Review management connected. Reporting pipeline live.
Days 8-9 — Stress Test. 50 AI-generated calls run against your deployed system. Every transcript analyzed. Failures fixed. Second test confirms readiness.
Day 10 — Launch. 45-minute walkthrough call. You see the QA report, the dashboard, the system in action. Your Front Office goes live.
Who This Is For
Pricing
Live in 10 business days.
What's Included
Questions
Still have questions? The 30-minute call is the fastest way to get answers specific to your business.
Book a 30-Minute CallDifferent product category entirely. The $99 products are missed-call-textback tools — they can't answer the phone in real time. They let calls go to voicemail and send a text afterward. The Front Office answers the phone live, handles email, books appointments, requests reviews, chases invoices, and gets actively managed every month. It's a system, not a single feature.
Yes. Multiple phone numbers are standard. Multiple locations are supported with per-location routing and reporting, though complex multi-location setups may be scoped as a light custom project depending on how different the locations operate.
Three escalation paths: (1) the AI asks a clarifying question, (2) if still unclear, it offers a human callback and captures the question for you, (3) if it's an emergency, it routes directly to your on-call contact. You review all uncertainty flags in the daily digest.
Yes. Every call is recorded and transcribed. You can review full audio and transcripts through the portal at any time.
Either, depending on what you need. Most clients use it to extend coverage beyond business hours, handle overflow during peak times, and manage all non-urgent inquiries — freeing their human team to focus on high-value work. Others use it as a complete replacement.
Standard integrations with major CRMs (HubSpot, Jobber, Housecall Pro, ServiceTitan, AppFolio, Buildium, and others), calendar platforms (Google, Outlook, Calendly), phone systems (most VoIP providers), and email. If your tool isn't standard, we'll tell you during discovery whether it's a simple addition or a custom integration project.
Yes, but as an add-on because US carrier regulations require separate A2P 10DLC registration for business SMS. Standard cost: $295 additional setup, $99 additional monthly. Standard timeline: 2 additional weeks for carrier approval. We handle all paperwork. If SMS matters to your business, we'll add it. If it doesn't, the voice-first system handles everything SMS would have covered.
No. Your existing call flow stays untouched until Day 10 when we go live. The Front Office is built and tested in parallel. On launch day, we route your inbound line to the new system. Cutover takes minutes.
You do. Your phone numbers, your credentials, your customer data, your CRM — all yours. We build on your infrastructure, not ours. If you ever decided to walk away, you'd keep everything we built.
If after 30 days of real usage it's not delivering value, we'll unwind the setup at no additional charge and refund the first month's fee. A real promise. I'm not going to collect fees from a client the product isn't serving.
On the call, we walk through your operations together. You describe what's broken and what's eating your week. I tell you honestly whether the Front Office is the right fit, whether a different one of our nine automations makes more sense, or whether you should solve it a different way.
Book a 30-Minute CallNo pitch deck. No fake urgency. A real conversation about your operations.